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Customer Service Representative - ONET Job Title: (Sales and Related Workers, not listed separately)
Industry: Other Support Activities for Air Transportation share on twitter share on Facebook
 Job Details
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Job Title:   Customer Service Representative
ONET Job Title:   Sales and Related Workers, not listed separately
Industry:   Other Support Activities for Air Transportation
Job Type:   Permanent
Job Location:   St. Thomas
Minimum Education:   High School Diploma
Career Level:   Entry Level
Minimum Experience:   Not Necessary
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Job Description:


  • Customer Service Agents support airlines by performing airline ticketing counter and gate service functions for airline customers.
  • Checks passengers in at ticket counter and hands out boarding passes
  •  Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination
  • Coordinates ticket counter activities with those on the ramp regarding baggage handling.
  • Manintains the level of service expectations of both the passenger and the airline customer at all times.
  • handles customer complaints regarding ticketing and baggage handling when problems arise.
  • Makes announcements regarding flight activity at gate.
  • Answers customers' inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise. 


Skills Required

Company Information More jobs from this company 
Company Name: GCG Ground Services, LLC
Company Description:
GCG Ground Services LLC is a full service ground handling company that operates at Cyril E King International Airport in St. Thomas, U.S. Virgin Islands. The company which acquired Virgin Island Ground Handlers in 2009. GCG Ground Services continues to provide a variety of Airline services including Passenger Handling, Cargo and Ramp Handling to both scheduled and non-scheduled Airlines. GCG Ground Services has invested worked to consistently guarantee the delivery of excellent service to its customers and to exceed their expectations
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