Identifying and Correcting Difficult Behavior(s) at Work
As a manager, do you recall the last time you had to deal with a difficult employee? How did you handle it? What was the result? No one wants to work with difficult employees, however if they are performing at a level that is unproductive, corrective actions must be taken immediately to ensure the company’s productivity. Wishing the issue away or ignoring it can cause frustration among your best workers and dissatisfaction with you. As the authority figure, it is imperative that you know how to effectively discipline unacceptable behavior in the workplace.
An intervention must occur when workers often…
…admire the clock
…are unable to work independently
…attend to personal problems at work
…challenge your authority, disrespectfully
…are constantly complaining about the workload and procrastinate
…are constantly tardy
Organizing a mental plan can help when handling difficult employees. When correcting an issue, remember to…
…approach with a clear mind
…be direct about the problem
…avoid being argumentative and offer to listen
…have an open door policy to discuss workload
…have him/her suggest a reasonable resolution
…evaluate the worker’s job performance; make a final decision about continued employment
The ability to constructively criticize and correct problematic behaviors will be beneficial to everyone. Workers will become harmonious towards each another, accomplishing projects and tasks before deadlines. Not to mention, an organized plan of action will allow positive change to promote/maintain the company’s success in the future.
Effective Ways to Manage Others
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